Frequently Asked Questions
Who can purchase items from your website?
Only approved RETAILERS can purchase from us. Please register for a username and password to order online.
How do I register on your website?
Please click the “register” button on the top of the page. After filling out all contact and store details, you will receive an email or call from us in order to complete your registration.
How do I place an order?
You can place an order once you log into your account. Browse our many available styles and add them to your cart. Please review the items in your shopping cart and fill in the shipping details before proceeding to checkout.
How do I pay for my order?
We currently do not accept any online payments. Please note the order total reflected online DOES NOT INCLUDE taxes and shipping charges. Once the order is packed and ready to be shipped, our team will call you for payment information. We accept Visa, Master Card, Debit, or e-Transfer.
For back orders, we will only charge you once the item is in stock.
How soon will I receive my merchandise?
For in-stock items, we try our best to ship your order as soon as possible. For items with a later delivery availability we will contact you once shipment is ready, to arrange a suitable delivery schedule.
What is your return policy?
We allow returns for damaged items only. Please inspect all shipments carefully when you receive your order. Claims must be made within 15 days of receipt of goods. Please send us an email including pictures of damaged goods, style numbers, quantity and reason for return. We will then provide you with the return authorization number and further instructions.
Didn’t find what you were looking for?
Contact Us for wholesale inquires.